In the institutional space, hedge fund Bridgewater has a bend-over-backwards-for-clients internal culture; a large client service department staffed with investment level professionals; and its own analytics team whose research and advice is provided to clients at no extra charge.  Additionally, ability and availability to provide insight into “how the world works” from an investment perspective earns Bridgewater loyal long-term investors. The high importance Money Holders place on customer service calls into question the viability of technology-only investment platforms (like robo-advisors) and the black box hedge fund model of “give me your money and wait for your annual report.”