Leveraging Design Thinking to Inform Water Resource Applications and the
NASA PACE Mission
Abstract
The Plankton, Aerosol, Cloud, and Ocean Ecosystem (PACE) mission is
NASA’s next great investment in Earth Science, continuing NASA’s legacy
of over forty years of satellite ocean color measurements. PACE,
expected to launch in 2023, will advance our Earth-observing and
monitoring capabilities through hyperspectral imaging and multi-angle
polarimetric observations of ocean, atmosphere, and land ecosystems.
PACE will give us an unprecedented view of our home planet and will
support user-driven environmental applications through research and
applied science to address societal challenges and inform
decision-making. An integral component of actionable applied science is
Design Thinking - an iterative, problem-solving framework that
integrates human perspectives, needs, and experiences at every step of
process. In this session, we will present the design process,
collaborative activities, and outcomes of the 2021 PACE Applications
Water Quality community focus session. A Design Thinking methodology was
used in event planning as well as during day-of ideation breakout
sessions. To foster empathy and better illuminate the goals, concerns,
and needs of the diverse PACE user community, eight draft user personas
were created to represent a range of water industry users from research
to government to the private sector. Attendees worked together to
complete the various personas by identifying different user challenges
and pain points, ideal data experiences, and realistic, tailored Earth
Observation and PACE Mission specific solutions and opportunities to
satisfy users’ needs and goals. As a result, the eight archetype
personas and co-production of knowledge will help ensure that PACE data
are usable and accessible for a variety of possible users, thereby
expanding the eventual reach and societal benefit of PACE. Lastly, we
will highlight how Design Thinking will inform future stakeholder
engagement efforts and actionable science via the PACE Mission.