Survey Instrument and Variables Collected
The questionnaire administered was constructed after review of literature (Table 1) .1,4-7 Each participant ranked aspects of communication during the encounter on a Likert scale of agreement. Questions 1-3 were answered by all participants. Question 4a was answered by providers, Question 4b was answered only by families. Questions 5-9 were open-ended and used to identify domains of communication that affected participants’ perception of quality of communication.