3. Case study
The diversity and breadth of specialized laboratories in the province of
Tehran has led to increased activity in this area. According to
statistics released by the Iranian Health Institution, most of the labs
in Tehran are managed by the private sector. Considering the importance
of the private sector, the statistical population of this study consists
of 25 private medical diagnostic laboratories in Tehran province.
First, in order to measure the performance of 25 laboratories, effective
factors are obtained using the Fuzzy Delphi method.
In the present study, the following criteria have been considered for
the selection of experts: (1) sufficient knowledge and experience in the
field of study; (2) the willingness and time to cooperate in research;
(3) effective communication skills. In order to reach a suitable team,
experts with field-related records that are knowledgeable in the field
were invited. Thus, 11 experienced experts in the field were selected.
The members of the Delphi team are shown in Table 1.
Table1. Delphi Working Group